lumbung Privacy Policy

This page describes what we collect when you use lumbung and how we keep that data protected. We understand that your personal information is sensitive, and we take its security seriously. Our privacy practices are designed to be transparent so you know exactly what data we hold, why we hold it, and how we use it.

When you create an account on lumbung, you provide basic details like your email, phone number, and name. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we process payment information securely. We use this data to operate lumbung, verify your identity, process your withdrawals, and comply with legal obligations. We never sell your information to third parties.

Our commitment on lumbung is to handle your data responsibly and give you control over your information. This policy covers our data practices in detail, including cookies, third-party processors, your rights, and how to contact us if you have questions.

What Data We Collect on lumbung

We collect data in several categories when you use lumbung. First, we collect account information: your email address, phone number, full name, date of birth, and residential address. This information is required to verify your identity and comply with account security protocols on lumbung.

Second, we collect payment information. When you deposit on lumbung via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we process your transaction data. We do not store your full payment card details on our servers; instead, we work with secure payment processors who handle that sensitive information on our behalf.

Fourth, we collect technical data. We log your IP address, browser type, operating system, and device information. We use cookies and similar tracking technologies to remember your preferences and session information on lumbung. This helps personalize your experience and maintain your login status.

Account data

Email, phone, name, date of birth, address — required for identity verification on lumbung

Payment data

Transaction history and payment method details; processed securely via third-party payment processors

Activity data

Your selections, wagers, game play, and outcomes on lumbung; used for service operation and fraud detection

Technical data

IP address, browser details, cookies, device information — helps personalize your lumbung experience

How We Use Your Data on lumbung

We use your data to provide and improve lumbung. Your account information allows us to verify your identity, process your deposits and withdrawals, and communicate with you about your account. Your activity data helps us calculate your tier progression, determine your weekly cashback eligibility, and detect fraudulent behavior. Your technical data helps us troubleshoot issues, personalize your experience, and improve our platform's performance.

We also use your data to comply with legal obligations. Indonesian law and the laws of other jurisdictions where lumbung operates may require us to maintain records, verify customer identity, and report suspicious activity to authorities. We fulfill these obligations using the data we collect on lumbung.

We do not use your data for marketing purposes without your consent. If you opt in to receive promotional communications from lumbung about new games, seasonal offers during Idul Fitri, Idul Adha, Imlek, Nyepi, or special tournaments, we will only send you emails or SMS if you have explicitly agreed. You can unsubscribe from promotional communications at any time through your account settings on lumbung.

Third-Party Processors and Data Sharing on lumbung

Our lumbung platform relies on third-party service providers to operate certain functions. Payment processors like those handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions receive your payment data to complete deposits and withdrawals. We do not control how these payment processors handle your information—they have their own privacy policies, and we encourage you to review them.

We also use cloud infrastructure providers to host our servers and store your data. Our servers may sit outside your jurisdiction, including in countries with different data protection laws. By using lumbung, you consent to your data being transferred to and stored in these locations.

We do not sell your data to advertisers or third-party marketers. We share your data only with service providers who help us operate lumbung, such as payment processors, hosting providers, and fraud-detection services. All third-party processors we work with are bound by confidentiality agreements.

Cookies and Tracking on lumbung

We use cookies on lumbung to remember your login status, preferences, and session information. Cookies are small files stored on your device that allow us to recognize you when you return to lumbung. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain longer to remember your preferences).

We also use analytics cookies to understand how you use lumbung—for example, which games you play, which markets you visit, and how long you spend on our platform. This helps us improve lumbung's design and functionality. You can disable cookies in your browser settings, though this may affect your experience on lumbung.

Your Rights and Our Obligations on lumbung

You have rights regarding your data on lumbung. You can request access to the personal information we hold about you. You can ask us to correct inaccurate data or delete data that is no longer necessary. You can request a copy of your data in a portable format. To exercise these rights, contact our support team through your account dashboard on lumbung or via our contact form on this site.

We may not be able to delete all your data immediately. For example, we are required by law to retain certain records for compliance purposes. However, we will work with you to fulfill your requests as quickly as possible within legal constraints.

Data Security and Retention on lumbung

We protect your data using industry-standard encryption and security practices. Your password is hashed, not stored in plain text. Your payment information is encrypted in transit and at rest. Our servers are protected by firewalls, intrusion detection, and regular security audits.

We retain your data for as long as necessary to operate lumbung and comply with legal obligations. Account data is retained as long as your account is active, plus a reasonable period after closure for dispute resolution and compliance. Activity data is retained according to local regulations and our internal policies.

Contact Us About Our Privacy Policy on lumbung

If you have questions about our privacy practices on lumbung, concerns about how we handle your data, or wish to exercise your data rights, please contact us. You can reach our support team through your account dashboard on lumbung, or use the contact form on this site. We aim to respond to all privacy inquiries within 30 days.

Our lumbung services are available only where local law permits. Your privacy rights may vary depending on your jurisdiction. We are committed to complying with applicable data protection laws in all regions where lumbung operates. If you believe we have violated your privacy rights, you may also file a complaint with your local data protection authority.

Policy Updates on lumbung

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or through a prominent notice on lumbung. Your continued use of lumbung after such updates constitutes your acceptance of the revised privacy policy.

We encourage you to review this policy regularly to stay informed about how we protect your data on lumbung. If you have any questions about these terms or our privacy practices, our support team is available to help clarify any concerns about how lumbung operates.